Frequently Asked Questions from Customers
You can also ask questions from the inquiry form!
Frequently Asked Questions
About maintenance
All the items in our shop are made of pure silk (100% silk), but since they are basically not new items, there may be light stains, uneven burns (discoloration), and scratches that are appropriate for the age. . We hope that you will enjoy the original and vintage feeling that includes it.
For delicate materials, please consult a professional cleaning shop. Dry cleaning is generally recommended.
I don't recommend it very much, but if you really have to, please wash it gently by "hand washing". Due to its characteristics, the fabric will shrink, so please be responsible.
About the remake
Please refer to the following FAQ regarding remaking and recycling of kimonos.
If it is our standard size for men (M, L, XL, XXL) or women's (M, L), we can accept custom tailoring.
Regarding the price, we charge [¥33,000 (tax included)] per garment, including "unraveling (washing)", "cutting" and "tailoring".
Please note that once the fabric is cut, it cannot be turned back into a kimono. In addition, we will basically leave the "pattern matching" to our store.
The delivery time is about 2-3 weeks after the kimono arrives at our store, but we ask that you pay in advance.
About size
Please refer to the following FAQ regarding the size of "Kimono Aloha Shirt".
Enter your height and weight on the "Size" page to find out the approximate appropriate size.
Although it is possible for made-to-order products, it is only available in our company's prescribed sizes "M", "L", "XL", "XXL", and "Women's".
It would be helpful if you could refer to the size page here.
Kimono Aloha Shirt Size Chart ▶︎ https://kimono-cycle.com/apps/sizings?id=16372832
Tsumugi shirt (long sleeve)・Size chart ▶︎ kimono-cycle.myshopify.com/apps/sizings?id=16372946
About delivery
Please refer to the following FAQ regarding shipping from our shop.
Currently, we are delivering "free shipping" all over the world, including Japan.
We mainly use Yamato Transport for domestic shipments and Japan Post EMS for overseas shipments.
Shipments will be made within 5 days after purchase, so it will take approximately 1-2 days in Japan and 5-10 days overseas.
About payment
Please refer to the following FAQ regarding payment methods.
・Various credit cards (Visa, Mastercard, AMEX, JCB, Diners Club)
・Cash on delivery (fee paid by us) only available in Japan
・Apple Pay
・Amazon
・Paypal
is available.
If payment is not received within 5 days of placing an order, it will be automatically canceled.
